Privacy Policy

Last Modified: January 9, 2020

This Privacy Policy (this “Policy”) relates to your access to and use of a website provided by Inhabitr, Inc. (“Inhabitr”, “we”, “us”, or “our”), located at www.inhabitr.com, and the related mobile application (collectively, the “Platform”), as well as any product or service made available through the Platform (together with the Platform, the “Services”). Specifically, this Policy relates to how we use, collect, store and distribute the personal information you share with us while accessing the Platform and using the Services.

When you use our Services, we collect information from and about you, your devices, and your interactions with the Services. Some of this information identifies you directly or can be used to identify you when combined with other data.

Information you provide

When using the Services, you may be asked to provide personal information about yourself, such as your name, contact information, payment information, home address, and financial information. This may occur, for example, when you register on the Platform, enter into a rental contract with us, submit to a background check, or interact with us for purposes of scheduling furniture deliveries. We may combine this information with other information we collect from your interaction with the Services or from other companies.

Some information you provide through the Services is collected and processed by third parties on our behalf. For example, when you order furniture, we collect your credit or debit card information. This information is collected and processed by third-party payment processors. In the event that a credit report is required to use the Services, you may be asked to provide your Social Security number ("SSN"). When SSNs are required, we use technology to pass that information directly to the third-party providers who need the information to process the credit or background check report.

Children Under 13

The Platform is not intended for children under 13 years of age and we do not knowingly collect personal information from children under 13. No one under age 13 may provide any information to or on the Platform. If you are under 13, do not use or provide any information on the Platform or use any of the Services. If we learn we have collected or received personal information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at: privacy@inhabitr.com .

Tracking

We and our partners use various technologies to collect information automatically when you access the Platform and use the Services, including cookies, web beacons and other similar technologies. Cookies are bits of electronic information that can be transferred to your computer or other electronic device to uniquely identify your browser. We and our partners may place one or more cookies on your computer or other electronic device or use other technologies that provide similar functionality. We and our partners may use cookies to connect your activity on the Platform with other information we store about you in your account profile or your prior interactions on the Platform to, for example, store your preferences. The use of cookies helps us improve the quality of the Services, by identifying information which is most interesting to you, tracking trends, measuring the effectiveness of advertising, or storing information you may want to retrieve on a regular basis, such as furniture collections you follow or add to your favorites. At any time, you may adjust settings on your browser to refuse cookies according to the instructions provided by the browser’s developer. However, if you choose to disable cookies, many features of the Services will not operate properly.

The Platform may also include web beacons or pixels, which are electronic files to count users who have visited that page, to track activity over time and across different websites, to determine users’ interactions with emails we send, to identify certain cookies on the computer or other electronic device accessing that page, or to collect other related information, and this information may be associated with your unique browser, device identifier, or Internet Protocol address. We may, for example, implement a pixel on Platform where you view a certain advertisement so that we can track whether you visit a website associated with that advertisement at a later time.

Similarly, third parties may use cookies to deliver advertisements to you based on your visit to the Platform. For additional information, please refer to the section below entitled, "Interest-Based Advertising." You may opt-out of cookie tracking and analysis from any of these service providers and advertising networks as set forth below.

Mobile device and mobile browser information

You may adjust settings on your mobile device and mobile browser regarding cookies and sharing of certain information, such as your mobile device model or the language your mobile device uses, by adjusting the privacy and security settings on your mobile device. Please refer to the instructions provided by your mobile service provider or mobile device manufacturer. If you enable location services on your mobile device, Inhabitr may collect the location of your device, which we use to provide you with location-based information and advertising. If you wish to deactivate this feature, you can disable location services on your mobile device.

Usage logs

We collect information about your use of our Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to the Platform. We also collect information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.

Calls and text messages

Calls between you and Inhabitr may be recorded or monitored for quality assurance and customer service purposes. You will be notified at the beginning of a call if it may be recorded or monitored.

Public content

You may provide information publicly through the Services, such as when you leave a review for furniture, or when you contribute to discussion forums.

Collection of information by third-party services

Some Services require collection of your information directly by third parties. Our third-party service providers include the following:

  • Stripe. Stripe is an online payments system that may be used to process your payments to Inhabitr, if you pay by credit or debit card. Using Stripe may incur additional processing or application fees, which are described when you choose to connect to Stripe. Your use of Stripe is subject to the Stripe Connected Account Agreement, available at https://stripe.com/us/connect-account/legal. By using our Services, you agree to your personal and financial information being transferred, stored, and processed by Stripe in accordance with the Stripe Privacy Policy, available at https://stripe.com/privacy.
  • Plaid. Plaid is an online payments system that may be used to process your payments to Inhabitr, if you decide to connect your bank account to our system. Using Plaid may incur additional processing or application fees, which are described when you choose to connect to Plaid. Your use of Plaid is subject to various terms and conditions, available at https://plaid.com/legal . By using our Services, you agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid Privacy Policy, available at https://plaid.com/legal .
  • Checkr. Inhabitr uses Checkr to perform background checks, including for the purposes of credit decisions. If you sign up through the Platform, you agree that Inhabitr may use Checkr to obtain your background check report, including criminal and eviction history and credit score, and to use that information in deciding whether to rent you furniture. You also agree to the Checkr Terms of Use available at https://checkr.com/terms-of-service/ . Checkr may store your personal and financial information according to these terms of use and its associated privacy policy.
  • Experian. Some of the Services allow you to use Experian Connect to request that a credit check be sent to Inhabitr. If you use the Experian Connect service, you agree to the Experian Connect Terms and Conditions, available at https://connect.experian.com/legal/terms.html .
  • Apple Pay. Some of Inhabitr’s customers may choose to use Apple Pay to make payments to us, when and where available. If you choose to make payments via Apple Pay, you must have the appropriate Apple account and agree to, and abide by, the terms and conditions you accepted when signing up for the Apple Pay service.
  • Amazon Pay. Some of Inhabitr’s customers may choose to use the Amazon Pay online payments system to make payments to us, when and where available. If you choose to make payments via Amazon, you must have the appropriate Amazon account and agree to, and abide by, the terms and conditions you accepted when signing up to use Amazon’s payment system.

How We Use Your Information

We generally use information collected about you to provide and improve the Services, including to:

  • Provide and deliver the Services, process transactions and send related information such as confirmations and invoices;
  • Send you technical notices, updates, security alerts and support and administrative messages;
  • Respond to your comments, questions and requests and provide customer service;
  • Communicate with you about products, services, offers, promotions, rewards and events offered by Inhabitr and others, and provide news and information we think will be of interest to you;
  • Monitor and analyze trends, usage and activities in connection with our Services;
  • Revise, modify, and update existing Services and develop new services;
  • Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Inhabitr and others;
  • Personalize the Services and present you with advertising, content or features that we believe will be of interest or useful to you;
  • Facilitate contests, sweepstakes and promotions and process and deliver entries and rewards;
  • Link or combine with information we get from others to help understand your needs and provide you with better service; and
  • Carry out any other purpose described to you at the time the information was collected.

Email Management

You may receive email from Inhabitr for a variety of reasons - for example, if you took an action through the Services, you signed up for a regular report, or we are making you aware of system updates. If you have an account with Inhabitr, you can select your preferences through your account settings. Also, you can manage your receipt of some types of communication by following the instructions included in the email we send you. Please note that, even if you unsubscribe from certain email correspondences, we may still need to email you with important transactional or administrative information.

How We Share and Disclose Your Information

Your privacy is important and we are committed to protecting information that identifies you personally. We will only share personal information that you provide outside the public areas of the Services in the following circumstances:

  • With your consent. This happens when you submit your information through many of our Services. For example, if you authorize a credit check or enter payment information, then you are consenting to our disclosing your information to our third-party services providers.
  • Partners with whom we conduct business. When Inhabitr partners with other businesses to offer products and services, we may share information with those business partners only as needed to provide those products and services and only subject to the terms of this privacy policy.
  • Legal obligation or protection from harm. When Inhabitr has a good faith belief that access, use, preservation or disclosure of information is reasonably necessary to (a) satisfy any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Use, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of Inhabitr, its users, or the public against harm.
  • Business transfers. If and when Inhabitr is involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, we may share your personal information in connection with that transaction.

Inhabitr may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Interest-Based Advertising

We participate in interest-based advertising. This means that when you use the Services, we or third party service providers or advertisers may use cookies (that they collect or that we provide to them) or other similar technologies to collect information about your use of the Services (including mobile applications) or your online activities over time and across different websites and devices. Collected information may include the content you view, the date and time that you view this content, and the website that referred you to the Services, and this information may be associated with your unique browser, device identifier, or Internet Protocol (IP) address. These practices help tailor advertisements that are relevant and useful to you. These tailored advertisements may appear on the Services or on other websites, applications or properties. In addition, if you have provided your email address to us, we may use a scrambled, unreadable form (a hash) of your email address to deliver tailored advertisements to you on the Services or on other websites.

Third-Party Links and Websites

Throughout the Services, we may link to the websites of other companies and/or individuals. Further, certain functionalities on the Services may involve the distribution of your personal information to third-party websites. These third-party websites may collect information about users on those websites, and this Policy does not extend to these external websites and third parties. Please refer directly to these third parties and websites regarding their privacy policies.

Security and Retention of Information

Inhabitr takes reasonable steps to protect the information users share with us from unauthorized use, access, and disclosure, both during transmission and at rest. However, no transmission of information via the Internet nor electronic storage solution can be entirely secure, so please be aware that we cannot guarantee absolute security.

You can access, update, and delete personal information you provide to Inhabitr in your account profile by logging into your account on the Platform. We may maintain a copy of the original version of your information in our records.

We will retain your information for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.

Transfer of Information to the United States

Inhabitr is based in the United States and you acknowledge that the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to the United States, where you may not have the same rights and protections as you do under local law.

Government and Private Party Information Requests

Inhabitr may receive various forms of legal process from government agencies and private parties requesting information about Inhabitr users. Before we produce information, we will attempt to notify affected users and give them an opportunity to object unless notification is prohibited by law or if we believe that notification would create a risk of harm or be otherwise counterproductive.

Your California Privacy Rights

California Civil Code Section 1798.83 permits users of Platform that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@inhabitr.com, or write to us at the address listed below under “Contacting Inhabitr.”

Contacting Inhabitr

If you have any questions about this privacy policy, or the privacy practices of Inhabitr, please email us at privacy@inhabitr.com, or you can write to us at:

Inhabitr, Inc.
Attn: Privacy Coordinator
58 West Huron Street
Chicago IL 60611, USA

Changes to this Privacy Policy

Please note that this Policy may be amended from time to time. You should check back for the most current version before relying on any of the provisions in this privacy policy. We will provide notice of material changes to the policy, either by posting a notice on the Platform, by sending an email, or some other reasonable method.